A. Hard drive and network activity is higher when the computer is idle
B. CD-ROM ejects unexpectedly from the computer
C. Web browser accesses unexpected websites
D. Prints from the computer have random characters and symbols instead of text
E. The monitor has a permanent image burned into the display

A. Defragment the hard drive
B. Discuss safe web-browsing habits with the customer
C. Delete temporary files, cookies and browser history
D. Install anti-virus software which uses manual updates

A. C:\Users
B. C:\Program Files (x86)
C. C:\Documents and Settings 
D. C:\Windows\system32

A. Use a benchmarking tool
B. Use anti-static wrist band
C. Remove the CPU
D. Remove the power supply

A. The drum is old and needs to be replaced.
B. The fuser is not coming up to the proper temperature.
C. The paper tray rollers are too tight.
D. The paper is damp due to humidity.

A. The second hard drive has not been formatted for NTFS.
B. The jumpers on both drives are set to the cable select position.
C. The jumper on the first drive is set to master and the second is set to slave.
D. The jumpers on both drives are set to the master position.

A.802.11a
B.802.11b
C.802.11g
D.802.11n

A. ECP
B. IRQ
C. AGP
D. TPM

A. Run CHKDSK
B. Boot to ERD
C. Run MSCONFIG
D. Go into Safe Mode

A. The user must add the new site to the local log file.
B. A proxy exception has not been configured.
C. SMTP has not been configured.
D. The loopback address has not been configured.

A. After an unsuccessful reboot
B. If a user’s IP address has been spoofed
C. After using IPCONFIG /RELEASE
D. If the computer has an ARP address conflict