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单项选择题
A. Reboot the computer
B. Remove the drive and reinstall
C. Install the device driver
D. Flash the BIOS
单项选择题
A. OLED
B. Plasma
C. DLP
D. LCD
单项选择题
A. Small vacuum
B. Air compressor
C. Compressed air can
D. Paint brush
单项选择题
A. Mini PCIe wireless card
B. Heat sink
C. DC jack
D. Li-Ion battery
单项选择题
A. Gaming PC
B. Home theater PC
C. Thick client
D. Thin client
单项选择题
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user
单项选择题
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
单项选择题
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard
单项选择题
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.