A. “It is a message that informs the technician of what hardware needs to be replaced.”
B. “A bluescreen message is just another name for an error.”
C. “It provides the technician with more information about the problem.”
D. “It is a complex message that is very difficult to explain to those who are not familiar with computers.”

A. “The process of removal is extremely complex and only certain individuals would understand”.
B. “There was a moisture build up in the paper tray that apparently caused the paper jam”.
C. “Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
D. “The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

A. assign the appropriate status level for the problem.
B. create records which enable user authentication.
C. help maintain a balanced workload for the help desk technicians.
D. identify common problems among many users.

A. 400 Mbps.
B. 480 Mbps.
C. 800 Mbps.
D. 1024 Mbps.

A. FireWire.
B. SCSI.
C. coaxial.
D. HDMI.

A. Native resolution
B. Color depth
C. Minimum brightness
D. Maximum brightness

A. Computer will not POST
B. Computer will overheat
C. Monitor will not power on
D. Processor will not run at proper speed

A. 1.54 Mbps.
B. 2.0 Gbps.
C. 3.0 Gbps.
D. 480 Mbps.

A. 1.54 Mbps
B. 3.0 Gbps
C. 133 Mbps
D. 480 Mbps

A. BNC
B. VGA
C. Mini-jack port
D. PCIe
E. IEEE 1394

A. Docking station
B. Self powered USB hub
C. KVM switch
D. Non-powered USB hub