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单项选择题
A.RDP
B.SMTP
C.TELNET
D.FTP
单项选择题
A. Intrusion detection
B. Power on password
C. Drive encryption
D. BIOS password
单项选择题
A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC
单项选择题
A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag
单项选择题
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
单项选择题
A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.
单项选择题
A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.
单项选择题
A. DVI
B. VGA
C. RGB
D. Composite video
单项选择题
A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS
单项选择题
A. Port replicator
B. Docking station
C. USB hub
D. KVM switch