单项选择题X 纠错
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
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单项选择题
A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.
单项选择题
A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.
单项选择题
A. DVI
B. VGA
C. RGB
D. Composite video
单项选择题
A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS
单项选择题
A. Port replicator
B. Docking station
C. USB hub
D. KVM switch
单项选择题
A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers
单项选择题
A.USB 2.0
B.eSATA
C.CAT5
D.FireWire
单项选择题
A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast
单项选择题
A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.
单项选择题
A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.