单项选择题X 纠错
A. Ask the customer to wait and answer the phone call.
B. Talk on the phone while listening to the customer.
C. Hand the phone to a coworker to answer the call.
D. Silence the phone and then listen to the customer.
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单项选择题
A. Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.
B. Uninstall the payroll software to ensure confidentiality.
C. Have the director remove sensitive data before the computer will be repaired.
D. Perform needed repairs while avoiding sensitive data.
单项选择题
A. DVI
B. VGA
C. RGB
D. Composite video
单项选择题
A. The Registry
B. Device Manager
C. Disk Management
D. The BIOS
单项选择题
A. Port replicator
B. Docking station
C. USB hub
D. KVM switch
单项选择题
A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers
单项选择题
A.USB 2.0
B.eSATA
C.CAT5
D.FireWire
单项选择题
A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast
单项选择题
A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.
单项选择题
A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.
单项选择题
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.