A. Port replicator
B. Docking station
C. USB hub
D. KVM switch

A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers

A.USB 2.0
B.eSATA
C.CAT5
D.FireWire

A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast

A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard.

A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up.

A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.

A.Inkjet
B.Laser
C.Impact
D.Thermal

A.RAID0
B.RAID1
C.RAID5
D.RAID10

A.Firewall
B.DMZ
C.Switch
D.IDS

A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch