A.6  
B.8  
C.10  
D.12

A.redundant Cisco CRS Engines and a simplex database server  
B.redundant Cisco CRS Engines with five simplex VoIP monitoring servers  
C.redundant Cisco CRS Engines and databases running on two different nodes outside of the Cisco CRS cluster  
D.redundant Cisco CRS Engines and databases with two VoIP monitoring servers and three recording servers

A.Cisco Unified CallManager Device Configuration
B.Cisco Unified Contact Center Express Directory Management  
C.Cisco Supervisor Desktop  
D.Cisco CRS Administration, JTAPI Trigger Creation  
E.Cisco Unified Contact Center Express Media Subsystem 

A.CTI Ports are not added by the creation of a Call Control Group.  
B.CTI ports are no longer required to be added to the Cisco Unified CallManager database.  
C.100 devices will be added to the Cisco Unified CallManager database.  
D.200 devices will be added to the Cisco Unified CallManager database.  
E.It depends upon how many port groups these ports will be split into.  
F.It depends upon the number of server nodes within the Cisco Unified CallManager cluster.

A.75  
B.150  
C.200  
D.300

A.Macintosh workstation with Cisco IP Phone Agent  
B.Linux workstation running CAD with IP Communicator  
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G  
D.Citrix Terminal running CAD with IP Communicator  
E.Citrix Terminal with Cisco IP Phone Agent  
F.Windows workstation running CAD with Media Termination option

A.1  
B.2  
C.3  
D.4  
E.5

A.150  
B.200  
C.300  
D.varies based on the number of expansion servers used  
E.varies based on the number of applications configured 

A.The agent is not ready.  
B.The agent is not on a call.  
C.The agent is an IP phone agent.  
D.The agent is not in the team currently being viewed by the supervisor. 

A.to execute a specified method of a Java class  
B.to reference a variable or invoke a method of a custom Java Object  
C.to pass variables between two different workflows  
D.to create an object for the purpose of executing methods on a remote computer  
E.to get a reference to the Contact and Session states  
F.to allow for arguments to be passed to a specified method

A.Caller will receive network busy treatment.  
B.Caller will receive ringing treatment.  
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.  
D.An exception is raised, but the call is accepted and processed.  
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow