A.Agent Routing  
B.Historical Reporting  
C.Conditional Routing  
D.Prioritized Queueing  
E.Agent Queueing

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat  

A.text chat  
B.Log Out/Not Ready reason codes 
C.WrapUp State  
D.WrapUp timer  
E.competency-based routing

A.IPCC Express Standard  
B.IPCC Express Enhanced  
C.IPCC Express Premium  
D.IPCC Enterprise  
E.IP IVR

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros 

A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option  
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit  
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

A.CRS 4.0 running with Cisco Unified CallManager 4.0  
B.CRS 4.1 running with Cisco Unified CallManager 4.1  
C.CRS 4.0 running with Cisco Unified CallManager 4.1  
D.CRS 3.5 running with Cisco Unified CallManager 3.3

A.5  
B.10  
C.15  
D.20

A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones