A. Different Support Contracts with multiple vendors
B. Difficulty implementing network services
C. Solid investment protection
D. Poor Investment Protection

A. Smart Assist
B. Quote Builder
C. Partner Central
D. Visio

A. Tools and Resources
B. SMB University
C. SMB Select Certification
D. Programs and Promotion
E. Additional Products and Services

A. CMD provides a weekly reporting facility.
B. CMD allows monitoring of up to 100 SMBs.
C. CMD provides network management at a Cisco partner location.
D. CMD is an SNMP alarm-based monitoring function.

A. online product and technology information
B. knowledge transfer resources
C. online hardware replacement
D. tools to minimize the risk of network downtime
E. network management and diagnostic tools
F. online solution troubleshooting

A. wireless connectivity
B. call routing configuration
C. device discovery
D. call forwarding
E. command line configuration

A. reducing security breaches
B. using the Internet more
C. reducing upgrade charges
D. adopting new applications and services

A. bundled technical support and maintenance for Cisco networks
B. bundled, unlimited support with the purchase of any Cisco product
C. technical support, maintenance, and monitoring to Cisco networks
D. fee-based add-on support and tech-to-tech assistance for Cisco products

A. SBCS providesPoE through a modular upgrade.
B. SBCS supports more analog trunks than the competitors.
C. Only SBCS provides bundled conference calling.
D. Only SBCS provides a wireless option.

A. Internet server hosting
B. Call Manager Enterprise Edition
C. VPN and encryption
D. Cisco Unity voice mail
E. Layer 2 switching
F. Auto Attendant

A. secure transactions
B. time to market
C. maximum uptime
D. database backups
E. revenue growth
F. scalability for future growth