A.Determine the appropriate cooling temperature for a customers server room
B.Analyze the customers business requirements for a proposed solution
C.Analyze a customers ongoing operational requirements
D.Identify a customers technology requirements

A.Reduce unnecessary disruption， delay，rework， and other problems by establishing test cases for use in verifying that the systems meets operational， functional， and interface requirements
B.Improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C.Reduce operating costs and limit charge-related incidents by providing a consistent and efficient set of processes
D.Improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions， as well as reduce deployment costs by analyzing gaps in early in the planning process to determine whet is needed to support the systems

A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out

A.ensure that it receives detailed network diagrams
B.reduce the risk of downtime due to facilities-related problems
C.ensure end-user support immediately after the launch of a new system
D.confirm project roles and responsibilities， as well as milestone dates

A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Staging Plan
E.High-Level Design

A.plan
B.prepare
C.operate
D.implement

A.improving the network management system and the performance and functionality of infrastructure operations
B.providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
C.developing and implementing a training plan using classes， workshops， or c-learning courses
D.compiling a training manual for use in ongoing operations
E.reducing the risk of downtime due to facilities-related problems

A.providing a partner with information regarding customer acceptance of a new Solution
B.providing information regarding current network infrastructure readiness
C.using stakeholder interviews to identify stakeholders and decision-makers， high-level solution requirements， timelines， and the scope of an opportunity
D.adjusting a solution to account for a customers physical site characteristics

A.Technology Strategy Development
B.High-Level Design Development
C.Business Case Development
D.Proof of Concept

A.Account Qualification and Planning
B.Detailed Design Development
C.Staff Training
D.Systems Acceptance Test Plan Development
E.Staging Plan Development
F.Site Readiness Assessment

A.Improve customer satisfaction rates
B.Improve the skill sets of their staff members
C.Increase their staff productivity
D.Reduce the risk involved with deploying and supporting new and complex technologies
E.Improve response times for network outages
F.Help ensure that suppliers are meeting metrics