A.备好自我介绍
B.备好客户资料
C.备好电话号码
D.备好通话提纲

A.客户满意
B.客户满意度
C.客户精神满意
D.客户视觉满意

A.Registration charge
B.Monthly service charge
C.Check call bill
D.Pay off the charge

A.Just a moment，please.
B.Would you hold the line，please？
C.Let’s keep in touch，please.
D.Don’t hang up，please.

A.understand
B.listen
C.look
D.hear

A.understand
B.listen
C.know
D.hear

A.初起
B.发展
C.猛烈
D.熄灭

A.总结
B.报告
C.通知
D.纪要

A.单位+事由+文种
B.时间+事由+文种
C.单位+时间+文种
D.单位+时间+事由+文种

A.请示
B.报告
C.通知
D.纪要

A.FPLMTS
B.IMT-2000
C.CDMA2000
D.ITU-2000