16.What should we do first when we make mistakes?
We should acknowledge them                             .
17.What does the speaker advise us not to do when we make mistakes?
We shouldn't                           them and hope they will go away.
18.Why should we say sorry when we mess things up?
Because it can show our                             .
19.What can leave a good impression when we make mistakes?
Thinking of                                     to make it up.         
20.What will happen if we don't do what we have said?
People won't take the                              seriously next time.