单项选择题

(单选)（　　）是了解客户、发展长期良好客户关系的第一步。

A．良好的理财产品
B．取得客户信赖
C．调查问卷设计的科学性
D．电话沟通

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单项选择题

设为质数，若方程存在有理根，则‍

A．5
B．9
C．7
D．8

单项选择题

The buffer in a bad-news message to employees should

A．explain the organization's side of the story.
B．mention reader benefits related to the reasons for the denial.
C．provide information about an alternative if one exists.
D．be a neutral or positive statement that transitions to the reasons for the bad news.