问答题

Solving a problem can be broken down into several steps. First, the problem must be identified correctly. Psychologists refer (1) this step as problem representation. For many problems, figuring (2) which information is relevant and (3) is extraneous can be difficult and can interfere (4) arriving at a good solution. Clearly, before a problem can be solved, it must be obvious (5) the problem is, however, this is not as easy (6) it might seem. One obstacle to efficient problem representation is functional fixedness, that is, allowing preconceived notions and even prejudices (7) color the facts. Most people tend (8) see objects and events in certain fixed ways, and by being inflexible in viewing the problem, they may be unable to notice the tools (9) the solution. Once the problem is identified accurately, (10) , the second step consists (11) considering the alternatives for a solution. A common way to evaluate alternatives is to write them (12) and then make a list (13) advantages and disadvantages for each solution. Here again, people may be limited by prior experiences. Often people adopt mental sets (14) lead them to the same problem-solving strategies that were successful for problems (15) the past. Although that can be helpful most (16) the time, sometimes a new situation requires a different strategy. (17) that case, the mental set must be abandoned, (18) new alternatives must be explored.
After the alternatives have been compared, a strategy must be selected (19) among them. One way to avoid becoming mired in the options is (20) try the best option with a view to abandoning it for another (21) the results are unfavorable. This attitude allows many people to move on expeditiously (22) the next step—action. The strategy selected must be implemented and tested. If it solves the problem, no further action is necessary, but if (23) , then the cycle begins again, starting (24) problem identification. By continuing to review the problem (25) repeat the problem-solving steps, the solution can be improved upon and refined.
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听力原文:Xavier: Hi Olga. Did you find that information about grade appeals? I found the information about student records.
Olga: Hi Xavier. Yes, I got it. Let's have a look through together and see what we can find. You start.
Xavier: OK. Educational records, including all student records, are
maintained by the Office of Records in room A167. Student Q21
records are maintained in a manner that protects the privacy of
students and provides eligible people access to the information
recorded.
Olga: I heard something about public information. This can be given
to certain people at the university without a student's permission.
Xavier: Ah, yes. That must be public directory information. The university Q22
defines public directory information as: name; addresses;
university e-mail address; photo ID pictures; telephone
numbers; major field of study; dates of attendance; enrolment
status ...
Olga: What? Like whether they are full-or part-time?
Xavier: Yes. Also, students' hours enrolled in or completed; degrees,
honours, certificates received or anticipated; weight and height Q23
if they are an athletic team member; participation in officially
recognised activities and sports; and institutions previously attended.
Olga: That's a lot of information!
Xavier: Well, a person who wants it must have a good reason for obtaining
it, so essentially only faculty staff can get it. They have Q24
to fill out a request form. whenever they want this information.
Of course, they can approach the student directly and get it
from them ...
Olga: Can a student stop people accessing their information? Q25
Xavier: Let me see .... Yes .... It says that a student may suppress the above public information items by completing and submitting a public directory information form. Forms may be obtained from the office.
Olga: OK.
Xavier: So, what did you find out about appealing against a grade?
Olga: Well, students have a right to a grade review to correct a grade and to a grade appeal as a remedy for an unfair grade in a course.
Xavier: Does that mean there must be a grade review before a grade appeal?
Olga: Yes, but I'll get to that in a minute. A grade appeal refers to
any of the following: the assignment of a grade to a particular
student on some basis other than academic or behavioural Q26
performance in the course; 6 the assignment of a grade to
a particular student by using more exacting or demanding
standards than were applied to other students in that course;
the assignment of a grade by a substantial departure from the
instructor's previously announced or written standards.
Xavier: That seems reasonable.
Olga: Students have a right to a grade review to correct an erroneous
grade and to a grade appeal as a remedy for an unfair
grade in a course. Even before the review, the student must
contact the instructor by midterm of the following term and Q27
request a review and an accounting of how the grade was
determined. If the student is satisfied with the response, the
procedure ends.
Xavier: So, there's no way t

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