单项选择题
听力原文:M: Ahem. Excuse me, where's the manager? I want to see him.
W: I'm sorry, but the manager is not here today.
M: I demand a refund on these jeans. They are not the right size.
W: I'm so sorry, but the manager is not in. I'll have to take care of your matter.
M: You see, I paid an expensive price for these jeans and one of your salesclerks gave me the wrong size. On top of that, he put them in a box so that only after I arrived home and my son tried them on was I aware of his trick.
W: I'm sorry, but I don't think he did that deliberately.
M: I don't care how sorry or apologetic you are. I want my money back.
W: Do you have the receipt with you?
M: No.
W: I'm sorry, but no receipt, no refund. This is our policy.
M: You'd better refund my money or else you'll be in big trouble.
W: I'm terribly sorry, but I can't refund your money. I can give you another pair of jeans in exchange for yours.
M: Isn't there anything else that you do?
W: No, that's the way it is.
M: Well, okay, I'll exchange my jeans for another pair, but I'm not happy.
What is the man doing?
A.Complaining to the manager.
B.Having a fight with the manager.
C.Buying another pair of jeans.
D.Trying to get his money back.
A.
W:
B.
M:
C.
W:
D.
M:
E.
M:
F.
W:
G.
W:
H.
M:
I.
W:
J.
M:
K.
M:
L.
What
M.Complaining
N.
B.Having
O.
C.Buying
P.
D.Trying
Q.