问答题

? Read the memo and the letter below.
? Complete the customer complaint form. on the opposite page.
? Write a word or phrase (in CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet.
Memorandum
Date: 11 Feb., 2004 Subject: Order No. 256
From: Sales Supervisor To: Amy, trainee
We made a mistake with the order of Court Hotel.
Please flu in the customer complaint form. and pass it to Maggie Manning and ask her to deliver the juice next week.
Court Hotel
Chilcompton, Bath, BA3 4SA, UK
Slembrouck BVBA
Violetstraat 187
B-1000 Brussels
Belgium 2 Feb. , 2004
Dear Sir/Madam,
Order No. 256
We have just received the above order.
Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks' time.
Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.
Yours faithfully,
Sales Department
Customer Complaint Form
CUSTOMER (41) Chilcompton, Bath, BA3 4SA, UK
PRODUCT NO. (42)
Problem
PRODUCTS ORDERED (43)
PRODUCTS DELIVERED (44)

A.
?
B.
?
C.
Memorandum
Date:
D.,
E.
Please
F.
Court
G.
Unfortunately,
H.
Please
I.
Yours

你可能感兴趣的试题

For this part, you are allowed 30 minutes to write a composition on the topic: Cheating in Exams. You should write at least 120 words following the outline given below in Chinese.
1. 学生作弊越来越严重
2. 作弊的原因
3. 如何杜绝作弊。

听力原文：Woman: Hello, Executive Catering Services, Anna speaking. How can I help you?
Man: Hello Anna, this is Julian Russell from Family Holidays. I wondered if you could do some catering for us next week. We're having a small reception - it's to launch a new advertising campaign. Would you be free?
Woman: When exactly is it, Mr Russell?
Man: Next Thursday - that's May the second.
Woman: Oh yes, I can do that. Where will you be holding it?
Man: We thought we'd have it at Head Office and use the Boardroom because there's enough room for everyone there.
Woman: OK. What sort of things would you like?
Man: Just a light lunch, I think, so that people can eat while they move around and talk to each other. You did something similar for us last year - we'd be happy to have the same menu again.
Woman: Right, I'll look in my diary and see what you had. Oh, I nearly forgot to ask you, how many should I cater for?
Man: Well, I think most people will be able to come. Perhaps around 25. No, let's say 30 to be sure.
Woman: Right. Thank you for getting in much, Mr Russell, I'll send you confirmation of the arrangements by the end of the week and then I'll...
?You will hear three telephone conversations or messages.
?Write one or two words or a number in the numbered spaces on the notes or forms below.
?After you have listened once, replay each recording.
Conversation One
?Look at the form. below.
?You will hear a man making a request for catering.
EXECUTIVE CATERING SERVICES
BOOKING FORM
Booking made by: Julian Russell
Company: Family Holidays
Event: Launch of new (1)
Date: (2)
Location: Head Office, in the (3)
Number attending: (4)

A.
Woman:
B.
Woman:
C.
Woman:
D.
Woman:
E...
?You
F.
?Write
G.
?After
H.
Conversation
I.
?You
J.