A.Management encouragement. B.A design of new methods to apply to customer satisfaction. C.Some detailed actions to undertake to obtain more market share. D.An outline of actions for goals to be achieved．
A.To please management. B.To define,summarize anda chieve a common goal. C.To achieve higher market share and profitability. D.To develop new market.
A.Transportation. B.Costs. C.Customers. D.Punctuality.
A.To retain and keep customers. B.To gather information about competitors. C.To develop new market. D.To strengthen business partner relationships.
A.To provide cheaper services. B.To provide more choices for transportations. C.To communicate better with customers. D.To provide better,more cost-effective and punctual services.
