问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.What is performance directly linked to ______to the systems.

答案：正确答案：Adherence

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The worst recession since World War II took place on the high street, with one in ten stores left empty as wounded retailers went to the wall(破产). But as the recovery gets under way and empty shops find new tenants, the names over the doors are changing. Several foreign retailers have plans to set up shops in the UK this year, attracted by the scale of the market and a national obsession with shopping. After falling through much in 2009, retail spending starts to recover at the turn of the year and with so many shops empty, landlords are offering prospective tenants the best deals in years. Lorna Hall, retail editor at a trend forecaster center, says that even before the credit crunch(艰难局面)some big American groups were grading the UK. Stores such as Abercrombie & Fitch and Best Buy have been hit by the downturn on Main Street but have remained determined to press ahead with expansion in the UK, if only to gain a foothold(立足点)for their large online businesses.One of the consequences the recession caused is that______.

A．all the retailers went to the wall
B．some stores closed down
C．all the retailers made a small profit
D．some stores went to the high street

单项选择题

The worst recession since World War II took place on the high street, with one in ten stores left empty as wounded retailers went to the wall(破产). But as the recovery gets under way and empty shops find new tenants, the names over the doors are changing. Several foreign retailers have plans to set up shops in the UK this year, attracted by the scale of the market and a national obsession with shopping. After falling through much in 2009, retail spending starts to recover at the turn of the year and with so many shops empty, landlords are offering prospective tenants the best deals in years. Lorna Hall, retail editor at a trend forecaster center, says that even before the credit crunch(艰难局面)some big American groups were grading the UK. Stores such as Abercrombie & Fitch and Best Buy have been hit by the downturn on Main Street but have remained determined to press ahead with expansion in the UK, if only to gain a foothold(立足点)for their large online businesses.With the recovery of economy, many shops are getting

A．new tenants
B．empty
C．new customers
D．crowded

单项选择题

The worst recession since World War II took place on the high street, with one in ten stores left empty as wounded retailers went to the wall(破产). But as the recovery gets under way and empty shops find new tenants, the names over the doors are changing. Several foreign retailers have plans to set up shops in the UK this year, attracted by the scale of the market and a national obsession with shopping. After falling through much in 2009, retail spending starts to recover at the turn of the year and with so many shops empty, landlords are offering prospective tenants the best deals in years. Lorna Hall, retail editor at a trend forecaster center, says that even before the credit crunch(艰难局面)some big American groups were grading the UK. Stores such as Abercrombie & Fitch and Best Buy have been hit by the downturn on Main Street but have remained determined to press ahead with expansion in the UK, if only to gain a foothold(立足点)for their large online businesses.What has attracted some foreign retailers to decide to set up shops in the UK

A．The scale of the market.
B．The local indifference to shopping.
C．The low house rent.
D．The handsome profit.

单项选择题

The worst recession since World War II took place on the high street, with one in ten stores left empty as wounded retailers went to the wall(破产). But as the recovery gets under way and empty shops find new tenants, the names over the doors are changing. Several foreign retailers have plans to set up shops in the UK this year, attracted by the scale of the market and a national obsession with shopping. After falling through much in 2009, retail spending starts to recover at the turn of the year and with so many shops empty, landlords are offering prospective tenants the best deals in years. Lorna Hall, retail editor at a trend forecaster center, says that even before the credit crunch(艰难局面)some big American groups were grading the UK. Stores such as Abercrombie & Fitch and Best Buy have been hit by the downturn on Main Street but have remained determined to press ahead with expansion in the UK, if only to gain a foothold(立足点)for their large online businesses.Landlords are offering prospective tenants the best deals in years because______.

A．no retailers are moving in
B．many shops are well located
C．no spending is recovering
D．many shops are empty

单项选择题

The worst recession since World War II took place on the high street, with one in ten stores left empty as wounded retailers went to the wall(破产). But as the recovery gets under way and empty shops find new tenants, the names over the doors are changing. Several foreign retailers have plans to set up shops in the UK this year, attracted by the scale of the market and a national obsession with shopping. After falling through much in 2009, retail spending starts to recover at the turn of the year and with so many shops empty, landlords are offering prospective tenants the best deals in years. Lorna Hall, retail editor at a trend forecaster center, says that even before the credit crunch(艰难局面)some big American groups were grading the UK. Stores such as Abercrombie & Fitch and Best Buy have been hit by the downturn on Main Street but have remained determined to press ahead with expansion in the UK, if only to gain a foothold(立足点)for their large online businesses.Some stores are determined to expand in the UK for the purpose of getting______.

A．recovered from the recession
B．more grades from the country
C．used to their online businesses
D．more sales for their online businesses

单项选择题

Business memo is frequently used in companies. It is called an intra-company communication because it is used by people in their own company. They change to letters, however, when they write messages to people who do not work for their company. A memo creates a written record that may or may not be filed, depending on the receiver and the subject. As you know, spoken language may be misunderstood or forgotten. So, the memo becomes a record that does much to ensure the complete communication between the receiver and the sender. The standard form of a memo frequently carries a pre-printed series of items: To, From, Date and Subject. The first two items include the names of the receiver and the sender. A well-written subject line tells the reader the key topic or topics the memo is about. Business Memo Range of application: frequently used in【R1】Functions: creates a written【R2】that may or may not be filed to【R3】the complete communication between the receiver and the sender The standard form of a memo includes:1)To: 2) 【R4】: 3)Date: 4) 【R5】__【R1】

答案：正确答案：companies

问答题

Business memo is frequently used in companies. It is called an intra-company communication because it is used by people in their own company. They change to letters, however, when they write messages to people who do not work for their company. A memo creates a written record that may or may not be filed, depending on the receiver and the subject. As you know, spoken language may be misunderstood or forgotten. So, the memo becomes a record that does much to ensure the complete communication between the receiver and the sender. The standard form of a memo frequently carries a pre-printed series of items: To, From, Date and Subject. The first two items include the names of the receiver and the sender. A well-written subject line tells the reader the key topic or topics the memo is about. Business Memo Range of application: frequently used in【R1】Functions: creates a written【R2】that may or may not be filed to【R3】the complete communication between the receiver and the sender The standard form of a memo includes:1)To: 2) 【R4】: 3)Date: 4) 【R5】__【R2】

答案：正确答案：record

问答题

Business memo is frequently used in companies. It is called an intra-company communication because it is used by people in their own company. They change to letters, however, when they write messages to people who do not work for their company. A memo creates a written record that may or may not be filed, depending on the receiver and the subject. As you know, spoken language may be misunderstood or forgotten. So, the memo becomes a record that does much to ensure the complete communication between the receiver and the sender. The standard form of a memo frequently carries a pre-printed series of items: To, From, Date and Subject. The first two items include the names of the receiver and the sender. A well-written subject line tells the reader the key topic or topics the memo is about. Business Memo Range of application: frequently used in【R1】Functions: creates a written【R2】that may or may not be filed to【R3】the complete communication between the receiver and the sender The standard form of a memo includes:1)To: 2) 【R4】: 3)Date: 4) 【R5】__【R3】

答案：正确答案：ensure

问答题

Business memo is frequently used in companies. It is called an intra-company communication because it is used by people in their own company. They change to letters, however, when they write messages to people who do not work for their company. A memo creates a written record that may or may not be filed, depending on the receiver and the subject. As you know, spoken language may be misunderstood or forgotten. So, the memo becomes a record that does much to ensure the complete communication between the receiver and the sender. The standard form of a memo frequently carries a pre-printed series of items: To, From, Date and Subject. The first two items include the names of the receiver and the sender. A well-written subject line tells the reader the key topic or topics the memo is about. Business Memo Range of application: frequently used in【R1】Functions: creates a written【R2】that may or may not be filed to【R3】the complete communication between the receiver and the sender The standard form of a memo includes:1)To: 2) 【R4】: 3)Date: 4) 【R5】__【R4】

答案：正确答案：From

问答题

Business memo is frequently used in companies. It is called an intra-company communication because it is used by people in their own company. They change to letters, however, when they write messages to people who do not work for their company. A memo creates a written record that may or may not be filed, depending on the receiver and the subject. As you know, spoken language may be misunderstood or forgotten. So, the memo becomes a record that does much to ensure the complete communication between the receiver and the sender. The standard form of a memo frequently carries a pre-printed series of items: To, From, Date and Subject. The first two items include the names of the receiver and the sender. A well-written subject line tells the reader the key topic or topics the memo is about. Business Memo Range of application: frequently used in【R1】Functions: creates a written【R2】that may or may not be filed to【R3】the complete communication between the receiver and the sender The standard form of a memo includes:1)To: 2) 【R4】: 3)Date: 4) 【R5】__【R5】

答案：正确答案：Subject

问答题

A------Take Care Not to Leave Things Behind J ------Shooting ProhibitedB------Ladies’ Room K------Do Not LitterC------Hands Off L------Wet PaintD------Staff Only M------Lost and FoundE------Beverage Not Included N------Hold HandrailF------Please Keep off the Grass O------Road Ahead ClosedG------Beware of Pickpockets P------Office HoursH------No Photos Q------Dogs Not AllowedI ------For Use Only in Case of FireExamples：(K)不要乱扔垃圾(N)抓紧扶手( )闲人免进( )灭火专用

答案：正确答案：D，I

问答题

A------Take Care Not to Leave Things Behind J ------Shooting ProhibitedB------Ladies’ Room K------Do Not LitterC------Hands Off L------Wet PaintD------Staff Only M------Lost and FoundE------Beverage Not Included N------Hold HandrailF------Please Keep off the Grass O------Road Ahead ClosedG------Beware of Pickpockets P------Office HoursH------No Photos Q------Dogs Not AllowedI ------For Use Only in Case of FireExamples：(K)不要乱扔垃圾(N)抓紧扶手( )女洗手间( )酒水另付

答案：正确答案：B，E

问答题

A------Take Care Not to Leave Things Behind J ------Shooting ProhibitedB------Ladies’ Room K------Do Not LitterC------Hands Off L------Wet PaintD------Staff Only M------Lost and FoundE------Beverage Not Included N------Hold HandrailF------Please Keep off the Grass O------Road Ahead ClosedG------Beware of Pickpockets P------Office HoursH------No Photos Q------Dogs Not AllowedI ------For Use Only in Case of FireExamples：(K)不要乱扔垃圾(N)抓紧扶手( )油漆未干( )失物招领处

答案：正确答案：L，M

问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.Why are the systems controlled centrally Because______is the key to quality assurance.

答案：正确答案：continuous alertness

问答题

A------Take Care Not to Leave Things Behind J ------Shooting ProhibitedB------Ladies’ Room K------Do Not LitterC------Hands Off L------Wet PaintD------Staff Only M------Lost and FoundE------Beverage Not Included N------Hold HandrailF------Please Keep off the Grass O------Road Ahead ClosedG------Beware of Pickpockets P------Office HoursH------No Photos Q------Dogs Not AllowedI ------For Use Only in Case of FireExamples：(K)不要乱扔垃圾(N)抓紧扶手( )前方道路封闭( )小心扒手

答案：正确答案：O，G

问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.What is performance directly linked to ______to the systems.

答案：正确答案：Adherence

问答题

A------Take Care Not to Leave Things Behind J ------Shooting ProhibitedB------Ladies’ Room K------Do Not LitterC------Hands Off L------Wet PaintD------Staff Only M------Lost and FoundE------Beverage Not Included N------Hold HandrailF------Please Keep off the Grass O------Road Ahead ClosedG------Beware of Pickpockets P------Office HoursH------No Photos Q------Dogs Not AllowedI ------For Use Only in Case of FireExamples：(K)不要乱扔垃圾(N)抓紧扶手( )办公时间( )禁止狩猎

答案：正确答案：P，J

问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.Who constantly sets and reviews the quality standards of the corporation The______.

答案：正确答案：Executive Management Team

问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.What is the goal of the catering operations To follow the______practices at each stage of the catering services.

答案：正确答案：health and safety

问答题

Quality Assurance at All Stages We recognize that the key to quality assurance is continuous alertness. That is why our systems are controlled centrally, and performance is linked directly to adherence to our systems. Quality is everybody’s responsibility, and we encourage personal commitment to this. The quality standards of the Star(China)International Hotel and Entertainment Corporation are set and reviewed constantly by the Executive Management Team, as to ensure that each and every outlet is achieving the corporate objectives with a total on-site catering(餐饮)team commitment. All of our catering operations require careful quality control procedures and guidelines to ensure that health and safety practices are followed at each stage of the catering services. And strict rules and regulations have been made to achieve this goal. We will work out the menu according to seasonal availability. Also we consider the suggestions and feedback from the customers when planning the menu.What will be taken into consideration when the menu is made Seasonal availability and the______from the customers.

答案：正确答案：suggestions and feedback

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Which organization holds this seminar

Where do the guest speakers come from

This seminar is held at______.