单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
Which of the following is true

A. Nora Pelez attempted to repair the door of the microwave oven.
B. The appliance is under warranty.
C. The customer is asking the owner of the store to reissue the warranty.
D. Nora Peletz is worried about patronage.
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单项选择题

Questions 165-167 refer to the following letter.
                                                     Ms. Barb McCarthy
                                                     Shinjuku Hotel
                                                     3-7-1-2, Nishi-Shinjuku,
                                                     Tokyo 160-0000, Japan
November 3
Mr. Jim Reardon
Grand Berlin Hotel
Marlene Dietrich Platz 2,
Berlin 10785, Germany
Mr. Jim Reardon,
We would like to thank you for helping us to have such wonderful time in Berlin. Because we own a hotel about the same size as yours, we understand how busy you must be, and it makes us appreciate even more the time you gave to us while we were at the hotelier’s connection last month.
My brother had said that you would make us feel welcome, but you did even more than that. It was very kind of you to drive us to see all of the sights in your great city- especially the newly rebuilt parliament building, which we found to be an impressive architectural work indeed. We were impressed by the richness of Berlin’s culture and life, and will surely recommend a visit there to all of our colleagues as well as to our guests. Please don’t hesitate to contact us if you ever expect to be in Tokyo. We would be honored to return your kindness if you are ever in our city.
Sincerely,
Barb McCarthy
For what does Ms. Barb McCarthy thank Mr. Jim Reardon

A. Free accommodations
B. Information about hotels
C. Convention tickets
D. A sightseeing trip
单项选择题

Questions 168-171 refer to the following article.
K-Star Tournament to Begin
Andrew Cresson, the owner of the computer game company, K-star, announced today that his firm will be sponsoring a video game tournament as part of a series of its promotional activities for its latest product lines. To be held in Hong Kong on May 5, the event will introduce a wide selection of new games for contestants to play, including simulated reality games, sports games, and cartoon character games.
The top four contestants in each round will compete in finals shown live on a large screen. Robert Ko, a sales representative at K-star, observed: "This may be the most anticipated product launch."
Rewards for winning the computer game tournament will include free products and free plane tickets to cities like Tokyo, Seoul and Jakarta. In addition, the first prize winner in each category will win the opportunity to help designers create a new game.
Interested individuals may register to participate by filling out on-line applications, visiting an retail outlet where K-star products are sold, or contacting our automated phone service. Players must register in advance of the tournament. Audience tickets, however, may be purchased on site on the day of the event.
Reporter, David Ma, Beijing, April 16
What is the purpose of holding the tournament

A. To recruit members for a club
B. To attract new employees
C. To promote a product line
D. To entertain business executives
单项选择题

Questions 165-167 refer to the following letter.
                                                     Ms. Barb McCarthy
                                                     Shinjuku Hotel
                                                     3-7-1-2, Nishi-Shinjuku,
                                                     Tokyo 160-0000, Japan
November 3
Mr. Jim Reardon
Grand Berlin Hotel
Marlene Dietrich Platz 2,
Berlin 10785, Germany
Mr. Jim Reardon,
We would like to thank you for helping us to have such wonderful time in Berlin. Because we own a hotel about the same size as yours, we understand how busy you must be, and it makes us appreciate even more the time you gave to us while we were at the hotelier’s connection last month.
My brother had said that you would make us feel welcome, but you did even more than that. It was very kind of you to drive us to see all of the sights in your great city- especially the newly rebuilt parliament building, which we found to be an impressive architectural work indeed. We were impressed by the richness of Berlin’s culture and life, and will surely recommend a visit there to all of our colleagues as well as to our guests. Please don’t hesitate to contact us if you ever expect to be in Tokyo. We would be honored to return your kindness if you are ever in our city.
Sincerely,
Barb McCarthy
What is Mr. Jim Reardon’s profession

A. A tour guide
B. A hotel owner
C. A convention planner
D. A government official
单项选择题

Questions 172-175 refer to the following e-mail.
To:TCA mailing list
From:Keiji Sato
Date:April 18
Subject: TCA annual award information
On behalf of the board of directors of the Tacoma Community Association (TCA), I would like to announce that we are now accepting nominations for the TCA annual educator of the year award. Each year, this prestigious award is granted to five people working in the field of education who go over and beyond the requirements of their profession to educate the youth and benefit our communities. The award includes a grant enabling the winners to continue their efforts to promote education.
This year, for the first time, the awards will be presented during a gala event at the Lynden Hotel on May 29. The event includes a five-course meal, the awards ceremony, and an auction. Proceeds from the auction will be used to fund new projects in education that will further benefit our youth and community.
To be nominated for the award, the educator must currently be working at least 8 hours a week in a Tacoma school. Nominations will be accepted from colleagues, administrators, or students. Each nomination must include an information form available at www.TCA.org/serviceawards and a short explanation of why the person is deserving of the award. The deadline for all nominations is 6 PM on Friday, May 8.
For more information, contact TCA at awards@TCA.org.
Sincerely
Keiji Sato
Chair, Selection Committee
What is the purpose of the e-mail

A. To ask for information about the awards ceremony
B. To notify the committee of the finalists
C. To invite nominations for the awards
D. To request the e-mail address of the committee
单项选择题

Questions 176-180 refer to the following article.
Early today, Susan Cabot, executive director of the New Hightown City Transit Authority, announced the Transit Authority’s decision to pass an unpopular rule banning walking between morning cars on the commuter train.
The decision drew criticism from many people who ride the trains. Ms. Cabot reminded opponents of the ban that although moving between cars to find an available seat was a common practice, it was also a very dangerous one. She added that the new rule would help ensure the safety of the passengers and reduce accidents.
Ms. Cabot further stated that transit police officers on patrol would be responsible for enforcing the ban. In most cases, they would issue a warning before writing a ticket. She declined, however, to mention specific criteria that would be used when deciding whether to issue a ticket. "We are not writing tickets for everything we see, nor are we assigning police officers to watch every move passengers make on board. If a passenger has a good reason for not observing the rules, police officer discretion will prevail." Ms. Cabot ordered the Transit Authority to conduct a three- month study to monitor how often tickets are issued.
Other proposed changes under consideration include a ban on wearing roller skates, standing on a skateboard, or riding a bicycle on a train platform. In addition, the practice of putting one’s feet up on the seat would also be forbidden. If approved by Transit Authority, these additional rule changes would take effect on May 1.
According to the article, what do passengers think of the ban

A. The fine is too high.
B. It is the result of political pressure.
C. It will increase accidents.
D. It is not a good policy.
单项选择题

Questions 181-185 refer to the following flyer and e-mail.
191 NW Ramona Ave,
4 Bedrooms
2 Full Bathrooms
Great for family or roommate situation!
* Owner’s purchase of another home prompts Fantastic Price, $289,900!
Best Buy! Compare and Decide for Yourself!
We’re convinced that 191 NW Ramona Ave. is the best buy in Lincoln! As you view other homes, use this list below to compare features and amenities. Then come back and see this one again-if it’s still available!
Charmingly Old World            Modernly Convenient
* High ceilings               * Upgraded kitchen
* Wood floors                * New stove
* Archway between rooms           * New dishwasher
* Built-in drawers and storage in hall * New built-in microwave oven
* Practical and Reliable          * Delightful and Inviting
* All new plumbing             * Pleasant view from every window
* Exterior painted in 2006         * Yard that features:
* New furnace                Flowering bushes and trees
* Security system              Fenced backyard
* Storage space in attic and basement    Friendly, yet respectful neighbors in great neighborhood           
For private viewing, call 768-456-8643.
Sarah Richards
Advantage Group Inc., Realtors
3932 Henderson Blvd, Lincoln, NJ 79543
To: Sarah Richards <srichards@agir.com>
From: Bonnie Rawson <brawson@mac.com>
Sent: Mon 5/21 10:11 EM.
Subject: House
Dear Ms. Richards,
Hello. I saw the flyer about the house at 191 NW Ramona Avenue, and wanted to make an appointment for a private viewing. My husband and I work Monday through Friday so either Saturday or Sunday would work best for us. The house used to belong to my grandparents. The last time I was in the house was about 25 years ago, shortly before my grandparents sold it.
My family and I recently moved back to this area, and are currently renting an apartment that is much too small for us. The house is within our price range, and I know that it’s in one of the safest neighborhoods in the city. How long has the house been on the market Have the owners had any offers for the house My husband and I will be free this Saturday afternoon and Sunday evening. Would either of those days work for you
Sincerely,
Bonnie Rawson
According to the flyer, which part of the house has been renovated recently

A. The bedroom
B. The garage
C. The system of water pipes
D. The hall
单项选择题

Questions 165-167 refer to the following letter.
                                                     Ms. Barb McCarthy
                                                     Shinjuku Hotel
                                                     3-7-1-2, Nishi-Shinjuku,
                                                     Tokyo 160-0000, Japan
November 3
Mr. Jim Reardon
Grand Berlin Hotel
Marlene Dietrich Platz 2,
Berlin 10785, Germany
Mr. Jim Reardon,
We would like to thank you for helping us to have such wonderful time in Berlin. Because we own a hotel about the same size as yours, we understand how busy you must be, and it makes us appreciate even more the time you gave to us while we were at the hotelier’s connection last month.
My brother had said that you would make us feel welcome, but you did even more than that. It was very kind of you to drive us to see all of the sights in your great city- especially the newly rebuilt parliament building, which we found to be an impressive architectural work indeed. We were impressed by the richness of Berlin’s culture and life, and will surely recommend a visit there to all of our colleagues as well as to our guests. Please don’t hesitate to contact us if you ever expect to be in Tokyo. We would be honored to return your kindness if you are ever in our city.
Sincerely,
Barb McCarthy
What does Ms. Barb McCarthy invite Mr. Jim Reardon to do

A. Attend an upcoming convention
B. Visit her brother
C. Read her hotel’s brochure
D. Take a tour of Tokyo
单项选择题

Questions 172-175 refer to the following e-mail.
To:TCA mailing list
From:Keiji Sato
Date:April 18
Subject: TCA annual award information
On behalf of the board of directors of the Tacoma Community Association (TCA), I would like to announce that we are now accepting nominations for the TCA annual educator of the year award. Each year, this prestigious award is granted to five people working in the field of education who go over and beyond the requirements of their profession to educate the youth and benefit our communities. The award includes a grant enabling the winners to continue their efforts to promote education.
This year, for the first time, the awards will be presented during a gala event at the Lynden Hotel on May 29. The event includes a five-course meal, the awards ceremony, and an auction. Proceeds from the auction will be used to fund new projects in education that will further benefit our youth and community.
To be nominated for the award, the educator must currently be working at least 8 hours a week in a Tacoma school. Nominations will be accepted from colleagues, administrators, or students. Each nomination must include an information form available at www.TCA.org/serviceawards and a short explanation of why the person is deserving of the award. The deadline for all nominations is 6 PM on Friday, May 8.
For more information, contact TCA at awards@TCA.org.
Sincerely
Keiji Sato
Chair, Selection Committee
For what will money raised from an auction be used

A. Education programs
B. Hotel renovation
C. Board of directors
D. Monetary bonuses for committee employees
单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
What is the purpose of the first letter

A. To claim compensation for injury
B. To get some documents reissued
C. To request a new appliance
D. To acknowledge receipt of an order
单项选择题

Questions 176-180 refer to the following article.
Early today, Susan Cabot, executive director of the New Hightown City Transit Authority, announced the Transit Authority’s decision to pass an unpopular rule banning walking between morning cars on the commuter train.
The decision drew criticism from many people who ride the trains. Ms. Cabot reminded opponents of the ban that although moving between cars to find an available seat was a common practice, it was also a very dangerous one. She added that the new rule would help ensure the safety of the passengers and reduce accidents.
Ms. Cabot further stated that transit police officers on patrol would be responsible for enforcing the ban. In most cases, they would issue a warning before writing a ticket. She declined, however, to mention specific criteria that would be used when deciding whether to issue a ticket. "We are not writing tickets for everything we see, nor are we assigning police officers to watch every move passengers make on board. If a passenger has a good reason for not observing the rules, police officer discretion will prevail." Ms. Cabot ordered the Transit Authority to conduct a three- month study to monitor how often tickets are issued.
Other proposed changes under consideration include a ban on wearing roller skates, standing on a skateboard, or riding a bicycle on a train platform. In addition, the practice of putting one’s feet up on the seat would also be forbidden. If approved by Transit Authority, these additional rule changes would take effect on May 1.
How will police officers enforce the ban

A. They will strictly follow specific criteria.
B. They will make decisions based on each situation.
C. They will give offenders a verbal warning until May 1.
D. They will monitor passengers only at major stations.
单项选择题

Questions 181-185 refer to the following flyer and e-mail.
191 NW Ramona Ave,
4 Bedrooms
2 Full Bathrooms
Great for family or roommate situation!
* Owner’s purchase of another home prompts Fantastic Price, $289,900!
Best Buy! Compare and Decide for Yourself!
We’re convinced that 191 NW Ramona Ave. is the best buy in Lincoln! As you view other homes, use this list below to compare features and amenities. Then come back and see this one again-if it’s still available!
Charmingly Old World            Modernly Convenient
* High ceilings               * Upgraded kitchen
* Wood floors                * New stove
* Archway between rooms           * New dishwasher
* Built-in drawers and storage in hall * New built-in microwave oven
* Practical and Reliable          * Delightful and Inviting
* All new plumbing             * Pleasant view from every window
* Exterior painted in 2006         * Yard that features:
* New furnace                Flowering bushes and trees
* Security system              Fenced backyard
* Storage space in attic and basement    Friendly, yet respectful neighbors in great neighborhood           
For private viewing, call 768-456-8643.
Sarah Richards
Advantage Group Inc., Realtors
3932 Henderson Blvd, Lincoln, NJ 79543
To: Sarah Richards <srichards@agir.com>
From: Bonnie Rawson <brawson@mac.com>
Sent: Mon 5/21 10:11 EM.
Subject: House
Dear Ms. Richards,
Hello. I saw the flyer about the house at 191 NW Ramona Avenue, and wanted to make an appointment for a private viewing. My husband and I work Monday through Friday so either Saturday or Sunday would work best for us. The house used to belong to my grandparents. The last time I was in the house was about 25 years ago, shortly before my grandparents sold it.
My family and I recently moved back to this area, and are currently renting an apartment that is much too small for us. The house is within our price range, and I know that it’s in one of the safest neighborhoods in the city. How long has the house been on the market Have the owners had any offers for the house My husband and I will be free this Saturday afternoon and Sunday evening. Would either of those days work for you
Sincerely,
Bonnie Rawson
Accordingto the flyer, which of the following works as an advantage for the buyer

A. The seller of the house already owns other property.
B. Modern conveniences can be customized.
C. Sarah Richards is working as a retail agent.
D. A guard has been hired.
单项选择题

Questions 168-171 refer to the following article.
K-Star Tournament to Begin
Andrew Cresson, the owner of the computer game company, K-star, announced today that his firm will be sponsoring a video game tournament as part of a series of its promotional activities for its latest product lines. To be held in Hong Kong on May 5, the event will introduce a wide selection of new games for contestants to play, including simulated reality games, sports games, and cartoon character games.
The top four contestants in each round will compete in finals shown live on a large screen. Robert Ko, a sales representative at K-star, observed: "This may be the most anticipated product launch."
Rewards for winning the computer game tournament will include free products and free plane tickets to cities like Tokyo, Seoul and Jakarta. In addition, the first prize winner in each category will win the opportunity to help designers create a new game.
Interested individuals may register to participate by filling out on-line applications, visiting an retail outlet where K-star products are sold, or contacting our automated phone service. Players must register in advance of the tournament. Audience tickets, however, may be purchased on site on the day of the event.
Reporter, David Ma, Beijing, April 16
How is it NOT possible for people to sign up to register

A. By going to the event
B. By going to certain stores
C. Over the phone
D. By visiting a web site
单项选择题

Questions 172-175 refer to the following e-mail.
To:TCA mailing list
From:Keiji Sato
Date:April 18
Subject: TCA annual award information
On behalf of the board of directors of the Tacoma Community Association (TCA), I would like to announce that we are now accepting nominations for the TCA annual educator of the year award. Each year, this prestigious award is granted to five people working in the field of education who go over and beyond the requirements of their profession to educate the youth and benefit our communities. The award includes a grant enabling the winners to continue their efforts to promote education.
This year, for the first time, the awards will be presented during a gala event at the Lynden Hotel on May 29. The event includes a five-course meal, the awards ceremony, and an auction. Proceeds from the auction will be used to fund new projects in education that will further benefit our youth and community.
To be nominated for the award, the educator must currently be working at least 8 hours a week in a Tacoma school. Nominations will be accepted from colleagues, administrators, or students. Each nomination must include an information form available at www.TCA.org/serviceawards and a short explanation of why the person is deserving of the award. The deadline for all nominations is 6 PM on Friday, May 8.
For more information, contact TCA at awards@TCA.org.
Sincerely
Keiji Sato
Chair, Selection Committee
What is NOT mentioned as a requirement of award winners

A. All nominations must be submitted by May 8.
B. They must be interviewed by the TCA Committee.
C. Each nomination must include personal recommendations.
D. They must be working 8 hours every week.
单项选择题

Questions 191-195 refer to the following report and fax.
October 1
Mr. Nicholas Poulos
President
Poulos Manufacturing Company
8 Ypsilan Street, GR-10675,
Kolonaki, Athens, Greece
Dear Mr. Poulos,
Here are the sales figures that you asked for.
Product: S-7 Engine
(in thousands of units)
Month Finland Sweden Norway Germany
January 15 10 15 17
February 14 11 14 15
March 15 13 16 16
April 16 12 17 17
May 14 10 14 15
June 15 12 14 17
July 15 12 14 17
August 16 10 17 14
September 17 12 18 15
October 16 11 15 14
November 17 12 14 14
December 16 13 17 15
The reason that the sales figures for Sweden are lower than those for Finland, Norway and Germany is our company has launched extensive advertising campaigns in Finland, Norway and Germany, but not in Sweden. Next year we will launch an extensive advertising campaign in Sweden. However, the situation is Sweden is more complicated than the situations of the aforementioned countries because of extremely strict advertising regulations in that country.
To be honest, I don’t think we should expect the same kind of success in Sweden that we’ve seen in the other countries.
Cordially,
Patricia Porter
Patricia Porter, Sales Manager
FAX TRANSMISSION
TO: Patricia Porter
FROM: Nicholas Poulos
DATE: October 11
RE: Sales Figures
I understand your concern about the situation in Sweden. Needless to say, I’m disappointed with the sales figures in Sweden. One marketing researcher at our company has tried to persuade me to stop conducting business in Sweden because of the difficulties created by strict advertising regulations.
While I admit that there are problems, I don’t agree that they cannot be solved. I’ve reviewed various new proposals for increasing sales in Sweden, and feel that we should do a feasibility study before adopting them.
Which of the following is true

A.The advertising campaigns have not worked well in Finland.
B. The company is planning to abandon the advertising campaign in Norway.
C. The company is running an advertising campaign in print as well as on radio and TV channels.
D. Sales in Germany were higher than in Finland for the first sixth months of the year.
单项选择题

Questions 196-200 refer to the following report and e-mail.
Ms. Megumi Sullivan                             September 4
Vice President
Granziano Steel Company
1119 East 59th Street,
Chicago, Illinois 60637-1513
Dear Ms. Sullivan,
The maintenance expense figures for the Peoria, Deca, Springfield and Chicago plants are as follows:
Month Peoria Deca Springfield Chicago
January $6,739 $8,926 $6,812 $2,274
February $6,826 $8,388 $6,558 $7,901
March $7,410 $8,002 $7,042 $7,859
April $7,178 $8,362 $7,846 $7,905
May $6,204 $8,857 $6,812 $7,384
June $6,365 $8,335 $7,593 $7,672
July $6,940 $8,049 $6,727 $7,041
August $7,844 $8,226 $7,880 $7,899
September $6,258 $8,521 $6,205 $7,414
October $6,012 $8,770 $6,354 $7,737
November $7,749 $8,559 $7,119 $7,868
December $6,186 $8,447 $6,005 $7,606
The expenses at the Deca plant are higher than those at the Peoria, Springfield and Chicago plants because the Deca plant buildings, built in 1963, were almost collapsing in the year recorded.
The Peoria, Springfield and Chicago plants were built in the 1984, 1991 and 1995 respectively.
Sincerely,


Paul Horvath, General Manager
To: Paul Horvath
From: Megumi Sullivan
Sent: Wed 9/11 10:29 A.M.
Subject: Deca plant
The report helped me understand the situation at the plant in Deca.
The board of directors will have a meeting next week to discuss renovation plans for the Deca plant. The Deca plant buildings will undergo extensive and costly renovations. Obviously, there is a great deal of work to be done. I’m planning to spend a few days in Deca at the end of this month, and would like to meet you there.
I would like to know what your assessment of the situation is. My secretary will contact you later this week, and let you know the dates when I’ll be there. My secretary will make the travel arrangements for you. Various proposals will be put forward for renovation at next week’s meeting.
If you have any proposals, please send them to me as soon as possible, and I’II ensure that they are reviewed.
What is the purpose of the report

A. To recommend maintenance improvements
B. To inform of cost cuts
C. To compare the average output of factories
D. To report monthly expenses
单项选择题

Questions 176-180 refer to the following article.
Early today, Susan Cabot, executive director of the New Hightown City Transit Authority, announced the Transit Authority’s decision to pass an unpopular rule banning walking between morning cars on the commuter train.
The decision drew criticism from many people who ride the trains. Ms. Cabot reminded opponents of the ban that although moving between cars to find an available seat was a common practice, it was also a very dangerous one. She added that the new rule would help ensure the safety of the passengers and reduce accidents.
Ms. Cabot further stated that transit police officers on patrol would be responsible for enforcing the ban. In most cases, they would issue a warning before writing a ticket. She declined, however, to mention specific criteria that would be used when deciding whether to issue a ticket. "We are not writing tickets for everything we see, nor are we assigning police officers to watch every move passengers make on board. If a passenger has a good reason for not observing the rules, police officer discretion will prevail." Ms. Cabot ordered the Transit Authority to conduct a three- month study to monitor how often tickets are issued.
Other proposed changes under consideration include a ban on wearing roller skates, standing on a skateboard, or riding a bicycle on a train platform. In addition, the practice of putting one’s feet up on the seat would also be forbidden. If approved by Transit Authority, these additional rule changes would take effect on May 1.
The word "drew" in Paragraph 2, Line 1 is closest in meaning to______.

A. received
B. moved
C. pictured
D. wrote
单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
Why is Ms. Peletz concerned about the problem she found

A. She thinks she may have short-circuited the appliance.
B. She thinks the item she ordered has been delivered to the wrong place.
C. The product was the first item she bought at the store in many years.
D. She thinks there could be a health risk.
单项选择题

Questions 172-175 refer to the following e-mail.
To:TCA mailing list
From:Keiji Sato
Date:April 18
Subject: TCA annual award information
On behalf of the board of directors of the Tacoma Community Association (TCA), I would like to announce that we are now accepting nominations for the TCA annual educator of the year award. Each year, this prestigious award is granted to five people working in the field of education who go over and beyond the requirements of their profession to educate the youth and benefit our communities. The award includes a grant enabling the winners to continue their efforts to promote education.
This year, for the first time, the awards will be presented during a gala event at the Lynden Hotel on May 29. The event includes a five-course meal, the awards ceremony, and an auction. Proceeds from the auction will be used to fund new projects in education that will further benefit our youth and community.
To be nominated for the award, the educator must currently be working at least 8 hours a week in a Tacoma school. Nominations will be accepted from colleagues, administrators, or students. Each nomination must include an information form available at www.TCA.org/serviceawards and a short explanation of why the person is deserving of the award. The deadline for all nominations is 6 PM on Friday, May 8.
For more information, contact TCA at awards@TCA.org.
Sincerely
Keiji Sato
Chair, Selection Committee
What is implied in the e-mail

A. The award ceremony has been popular in recent years.
B. The award ceremony will include an overview of the achievements of the prize winners.
C. The winners can use the grant to invest in product development.
D. The awards have been given in previous years.
单项选择题

Questions 191-195 refer to the following report and fax.
October 1
Mr. Nicholas Poulos
President
Poulos Manufacturing Company
8 Ypsilan Street, GR-10675,
Kolonaki, Athens, Greece
Dear Mr. Poulos,
Here are the sales figures that you asked for.
Product: S-7 Engine
(in thousands of units)
Month Finland Sweden Norway Germany
January 15 10 15 17
February 14 11 14 15
March 15 13 16 16
April 16 12 17 17
May 14 10 14 15
June 15 12 14 17
July 15 12 14 17
August 16 10 17 14
September 17 12 18 15
October 16 11 15 14
November 17 12 14 14
December 16 13 17 15
The reason that the sales figures for Sweden are lower than those for Finland, Norway and Germany is our company has launched extensive advertising campaigns in Finland, Norway and Germany, but not in Sweden. Next year we will launch an extensive advertising campaign in Sweden. However, the situation is Sweden is more complicated than the situations of the aforementioned countries because of extremely strict advertising regulations in that country.
To be honest, I don’t think we should expect the same kind of success in Sweden that we’ve seen in the other countries.
Cordially,
Patricia Porter
Patricia Porter, Sales Manager
FAX TRANSMISSION
TO: Patricia Porter
FROM: Nicholas Poulos
DATE: October 11
RE: Sales Figures
I understand your concern about the situation in Sweden. Needless to say, I’m disappointed with the sales figures in Sweden. One marketing researcher at our company has tried to persuade me to stop conducting business in Sweden because of the difficulties created by strict advertising regulations.
While I admit that there are problems, I don’t agree that they cannot be solved. I’ve reviewed various new proposals for increasing sales in Sweden, and feel that we should do a feasibility study before adopting them.
According to Ms. Porter, what is the reason for slow sales in Sweden

A. The competition with the other countries has posed problems.
B. There has not been wideranging promotion of the product in Sweden.
C. The plan for an extensive advertising campaign in Sweden failed.
D. Advertising regulations in Sweden are being revised.
单项选择题

Questions 196-200 refer to the following report and e-mail.
Ms. Megumi Sullivan                             September 4
Vice President
Granziano Steel Company
1119 East 59th Street,
Chicago, Illinois 60637-1513
Dear Ms. Sullivan,
The maintenance expense figures for the Peoria, Deca, Springfield and Chicago plants are as follows:
Month Peoria Deca Springfield Chicago
January $6,739 $8,926 $6,812 $2,274
February $6,826 $8,388 $6,558 $7,901
March $7,410 $8,002 $7,042 $7,859
April $7,178 $8,362 $7,846 $7,905
May $6,204 $8,857 $6,812 $7,384
June $6,365 $8,335 $7,593 $7,672
July $6,940 $8,049 $6,727 $7,041
August $7,844 $8,226 $7,880 $7,899
September $6,258 $8,521 $6,205 $7,414
October $6,012 $8,770 $6,354 $7,737
November $7,749 $8,559 $7,119 $7,868
December $6,186 $8,447 $6,005 $7,606
The expenses at the Deca plant are higher than those at the Peoria, Springfield and Chicago plants because the Deca plant buildings, built in 1963, were almost collapsing in the year recorded.
The Peoria, Springfield and Chicago plants were built in the 1984, 1991 and 1995 respectively.
Sincerely,


Paul Horvath, General Manager
To: Paul Horvath
From: Megumi Sullivan
Sent: Wed 9/11 10:29 A.M.
Subject: Deca plant
The report helped me understand the situation at the plant in Deca.
The board of directors will have a meeting next week to discuss renovation plans for the Deca plant. The Deca plant buildings will undergo extensive and costly renovations. Obviously, there is a great deal of work to be done. I’m planning to spend a few days in Deca at the end of this month, and would like to meet you there.
I would like to know what your assessment of the situation is. My secretary will contact you later this week, and let you know the dates when I’ll be there. My secretary will make the travel arrangements for you. Various proposals will be put forward for renovation at next week’s meeting.
If you have any proposals, please send them to me as soon as possible, and I’II ensure that they are reviewed.
According to the report, which of the following is true

A. Mr. Horvath is proposing that the four plants be renovated.
B. The Graziano Steel Company is planning to relocate its local plants.
C. The newest plant had the lowest expenses in the last three months.
D. The Springfield plant had the most affordable maintenance costs for March.
单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
Which of the following is true

A. Nora Pelez attempted to repair the door of the microwave oven.
B. The appliance is under warranty.
C. The customer is asking the owner of the store to reissue the warranty.
D. Nora Peletz is worried about patronage.
单项选择题

Questions 176-180 refer to the following article.
Early today, Susan Cabot, executive director of the New Hightown City Transit Authority, announced the Transit Authority’s decision to pass an unpopular rule banning walking between morning cars on the commuter train.
The decision drew criticism from many people who ride the trains. Ms. Cabot reminded opponents of the ban that although moving between cars to find an available seat was a common practice, it was also a very dangerous one. She added that the new rule would help ensure the safety of the passengers and reduce accidents.
Ms. Cabot further stated that transit police officers on patrol would be responsible for enforcing the ban. In most cases, they would issue a warning before writing a ticket. She declined, however, to mention specific criteria that would be used when deciding whether to issue a ticket. "We are not writing tickets for everything we see, nor are we assigning police officers to watch every move passengers make on board. If a passenger has a good reason for not observing the rules, police officer discretion will prevail." Ms. Cabot ordered the Transit Authority to conduct a three- month study to monitor how often tickets are issued.
Other proposed changes under consideration include a ban on wearing roller skates, standing on a skateboard, or riding a bicycle on a train platform. In addition, the practice of putting one’s feet up on the seat would also be forbidden. If approved by Transit Authority, these additional rule changes would take effect on May 1.
What is NOT one of the proposed bans still under consideration

A. Riding a skateboard
B. Wearing roller skates
C. Finding an available seat
D. Boarding with a bicycle
单项选择题

Questions 181-185 refer to the following flyer and e-mail.
191 NW Ramona Ave,
4 Bedrooms
2 Full Bathrooms
Great for family or roommate situation!
* Owner’s purchase of another home prompts Fantastic Price, $289,900!
Best Buy! Compare and Decide for Yourself!
We’re convinced that 191 NW Ramona Ave. is the best buy in Lincoln! As you view other homes, use this list below to compare features and amenities. Then come back and see this one again-if it’s still available!
Charmingly Old World            Modernly Convenient
* High ceilings               * Upgraded kitchen
* Wood floors                * New stove
* Archway between rooms           * New dishwasher
* Built-in drawers and storage in hall * New built-in microwave oven
* Practical and Reliable          * Delightful and Inviting
* All new plumbing             * Pleasant view from every window
* Exterior painted in 2006         * Yard that features:
* New furnace                Flowering bushes and trees
* Security system              Fenced backyard
* Storage space in attic and basement    Friendly, yet respectful neighbors in great neighborhood           
For private viewing, call 768-456-8643.
Sarah Richards
Advantage Group Inc., Realtors
3932 Henderson Blvd, Lincoln, NJ 79543
To: Sarah Richards <srichards@agir.com>
From: Bonnie Rawson <brawson@mac.com>
Sent: Mon 5/21 10:11 EM.
Subject: House
Dear Ms. Richards,
Hello. I saw the flyer about the house at 191 NW Ramona Avenue, and wanted to make an appointment for a private viewing. My husband and I work Monday through Friday so either Saturday or Sunday would work best for us. The house used to belong to my grandparents. The last time I was in the house was about 25 years ago, shortly before my grandparents sold it.
My family and I recently moved back to this area, and are currently renting an apartment that is much too small for us. The house is within our price range, and I know that it’s in one of the safest neighborhoods in the city. How long has the house been on the market Have the owners had any offers for the house My husband and I will be free this Saturday afternoon and Sunday evening. Would either of those days work for you
Sincerely,
Bonnie Rawson
What does the flyer imply

A. The house may look old, but will be refurbished soon.
B. The rent is good for sharing the house.
C. The property might not be up for sale very long.
D. Viewers will be asked to bring the completed checklist.
单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
What will be done to help Ms. Peletz out of her predicament

A. She will be given a substitute item.
B. Agift certificate will be sent to her.
C. An inspections will be carded out.
D. The appliance will be repaired.
单项选择题

Questions 176-180 refer to the following article.
Early today, Susan Cabot, executive director of the New Hightown City Transit Authority, announced the Transit Authority’s decision to pass an unpopular rule banning walking between morning cars on the commuter train.
The decision drew criticism from many people who ride the trains. Ms. Cabot reminded opponents of the ban that although moving between cars to find an available seat was a common practice, it was also a very dangerous one. She added that the new rule would help ensure the safety of the passengers and reduce accidents.
Ms. Cabot further stated that transit police officers on patrol would be responsible for enforcing the ban. In most cases, they would issue a warning before writing a ticket. She declined, however, to mention specific criteria that would be used when deciding whether to issue a ticket. "We are not writing tickets for everything we see, nor are we assigning police officers to watch every move passengers make on board. If a passenger has a good reason for not observing the rules, police officer discretion will prevail." Ms. Cabot ordered the Transit Authority to conduct a three- month study to monitor how often tickets are issued.
Other proposed changes under consideration include a ban on wearing roller skates, standing on a skateboard, or riding a bicycle on a train platform. In addition, the practice of putting one’s feet up on the seat would also be forbidden. If approved by Transit Authority, these additional rule changes would take effect on May 1.
What needs to happen before the additional proposals go into effect

A. A three-month study
B. Expansion of the police force
C. Approval by the Transit Authority
D. Installation of safety locks on train cars
单项选择题

Questions 191-195 refer to the following report and fax.
October 1
Mr. Nicholas Poulos
President
Poulos Manufacturing Company
8 Ypsilan Street, GR-10675,
Kolonaki, Athens, Greece
Dear Mr. Poulos,
Here are the sales figures that you asked for.
Product: S-7 Engine
(in thousands of units)
Month Finland Sweden Norway Germany
January 15 10 15 17
February 14 11 14 15
March 15 13 16 16
April 16 12 17 17
May 14 10 14 15
June 15 12 14 17
July 15 12 14 17
August 16 10 17 14
September 17 12 18 15
October 16 11 15 14
November 17 12 14 14
December 16 13 17 15
The reason that the sales figures for Sweden are lower than those for Finland, Norway and Germany is our company has launched extensive advertising campaigns in Finland, Norway and Germany, but not in Sweden. Next year we will launch an extensive advertising campaign in Sweden. However, the situation is Sweden is more complicated than the situations of the aforementioned countries because of extremely strict advertising regulations in that country.
To be honest, I don’t think we should expect the same kind of success in Sweden that we’ve seen in the other countries.
Cordially,
Patricia Porter
Patricia Porter, Sales Manager
FAX TRANSMISSION
TO: Patricia Porter
FROM: Nicholas Poulos
DATE: October 11
RE: Sales Figures
I understand your concern about the situation in Sweden. Needless to say, I’m disappointed with the sales figures in Sweden. One marketing researcher at our company has tried to persuade me to stop conducting business in Sweden because of the difficulties created by strict advertising regulations.
While I admit that there are problems, I don’t agree that they cannot be solved. I’ve reviewed various new proposals for increasing sales in Sweden, and feel that we should do a feasibility study before adopting them.
What is Ms. Porter’s prediction about the extensive advertising campaign in Sweden

A. She thinks price tends to dominate all other considerations.
B. She will do her best to get the campaign off the ground.
C. She demands that regulations on imports be eased.
D. She does not feel that the plan for the campaign is promising.
单项选择题

Questions 196-200 refer to the following report and e-mail.
Ms. Megumi Sullivan                             September 4
Vice President
Granziano Steel Company
1119 East 59th Street,
Chicago, Illinois 60637-1513
Dear Ms. Sullivan,
The maintenance expense figures for the Peoria, Deca, Springfield and Chicago plants are as follows:
Month Peoria Deca Springfield Chicago
January $6,739 $8,926 $6,812 $2,274
February $6,826 $8,388 $6,558 $7,901
March $7,410 $8,002 $7,042 $7,859
April $7,178 $8,362 $7,846 $7,905
May $6,204 $8,857 $6,812 $7,384
June $6,365 $8,335 $7,593 $7,672
July $6,940 $8,049 $6,727 $7,041
August $7,844 $8,226 $7,880 $7,899
September $6,258 $8,521 $6,205 $7,414
October $6,012 $8,770 $6,354 $7,737
November $7,749 $8,559 $7,119 $7,868
December $6,186 $8,447 $6,005 $7,606
The expenses at the Deca plant are higher than those at the Peoria, Springfield and Chicago plants because the Deca plant buildings, built in 1963, were almost collapsing in the year recorded.
The Peoria, Springfield and Chicago plants were built in the 1984, 1991 and 1995 respectively.
Sincerely,


Paul Horvath, General Manager
To: Paul Horvath
From: Megumi Sullivan
Sent: Wed 9/11 10:29 A.M.
Subject: Deca plant
The report helped me understand the situation at the plant in Deca.
The board of directors will have a meeting next week to discuss renovation plans for the Deca plant. The Deca plant buildings will undergo extensive and costly renovations. Obviously, there is a great deal of work to be done. I’m planning to spend a few days in Deca at the end of this month, and would like to meet you there.
I would like to know what your assessment of the situation is. My secretary will contact you later this week, and let you know the dates when I’ll be there. My secretary will make the travel arrangements for you. Various proposals will be put forward for renovation at next week’s meeting.
If you have any proposals, please send them to me as soon as possible, and I’II ensure that they are reviewed.
What explains the facts that the Deca plant consistently has the highest costs

A. The size of the buildings
B. The ramshackle buildings
C. The location of the plant
D. The layout of the plant’s buildings
单项选择题

Questions 181-185 refer to the following flyer and e-mail.
191 NW Ramona Ave,
4 Bedrooms
2 Full Bathrooms
Great for family or roommate situation!
* Owner’s purchase of another home prompts Fantastic Price, $289,900!
Best Buy! Compare and Decide for Yourself!
We’re convinced that 191 NW Ramona Ave. is the best buy in Lincoln! As you view other homes, use this list below to compare features and amenities. Then come back and see this one again-if it’s still available!
Charmingly Old World            Modernly Convenient
* High ceilings               * Upgraded kitchen
* Wood floors                * New stove
* Archway between rooms           * New dishwasher
* Built-in drawers and storage in hall * New built-in microwave oven
* Practical and Reliable          * Delightful and Inviting
* All new plumbing             * Pleasant view from every window
* Exterior painted in 2006         * Yard that features:
* New furnace                Flowering bushes and trees
* Security system              Fenced backyard
* Storage space in attic and basement    Friendly, yet respectful neighbors in great neighborhood           
For private viewing, call 768-456-8643.
Sarah Richards
Advantage Group Inc., Realtors
3932 Henderson Blvd, Lincoln, NJ 79543
To: Sarah Richards <srichards@agir.com>
From: Bonnie Rawson <brawson@mac.com>
Sent: Mon 5/21 10:11 EM.
Subject: House
Dear Ms. Richards,
Hello. I saw the flyer about the house at 191 NW Ramona Avenue, and wanted to make an appointment for a private viewing. My husband and I work Monday through Friday so either Saturday or Sunday would work best for us. The house used to belong to my grandparents. The last time I was in the house was about 25 years ago, shortly before my grandparents sold it.
My family and I recently moved back to this area, and are currently renting an apartment that is much too small for us. The house is within our price range, and I know that it’s in one of the safest neighborhoods in the city. How long has the house been on the market Have the owners had any offers for the house My husband and I will be free this Saturday afternoon and Sunday evening. Would either of those days work for you
Sincerely,
Bonnie Rawson
Why is Ms. Rawson interested in the house

A. She inherited the house.
B. She can afford to buy it.
C. She used to live in the house with her relatives.
D. She works near the house.
单项选择题

Questions 186-190 refer to the following two letters.
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven I would
appreciate it.
Yours truly,


Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience.
I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’ s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
What would Ms. Pavarotti like to know

A. Whether her offer is acceptable to Ms. Peletz
B. Whether her shop can check the machine
C. When a delivery can be made
D. How her shop should compensate Ms. Peletz for the damages
单项选择题

Questions 181-185 refer to the following flyer and e-mail.
191 NW Ramona Ave,
4 Bedrooms
2 Full Bathrooms
Great for family or roommate situation!
* Owner’s purchase of another home prompts Fantastic Price, $289,900!
Best Buy! Compare and Decide for Yourself!
We’re convinced that 191 NW Ramona Ave. is the best buy in Lincoln! As you view other homes, use this list below to compare features and amenities. Then come back and see this one again-if it’s still available!
Charmingly Old World            Modernly Convenient
* High ceilings               * Upgraded kitchen
* Wood floors                * New stove
* Archway between rooms           * New dishwasher
* Built-in drawers and storage in hall * New built-in microwave oven
* Practical and Reliable          * Delightful and Inviting
* All new plumbing             * Pleasant view from every window
* Exterior painted in 2006         * Yard that features:
* New furnace                Flowering bushes and trees
* Security system              Fenced backyard
* Storage space in attic and basement    Friendly, yet respectful neighbors in great neighborhood           
For private viewing, call 768-456-8643.
Sarah Richards
Advantage Group Inc., Realtors
3932 Henderson Blvd, Lincoln, NJ 79543
To: Sarah Richards <srichards@agir.com>
From: Bonnie Rawson <brawson@mac.com>
Sent: Mon 5/21 10:11 EM.
Subject: House
Dear Ms. Richards,
Hello. I saw the flyer about the house at 191 NW Ramona Avenue, and wanted to make an appointment for a private viewing. My husband and I work Monday through Friday so either Saturday or Sunday would work best for us. The house used to belong to my grandparents. The last time I was in the house was about 25 years ago, shortly before my grandparents sold it.
My family and I recently moved back to this area, and are currently renting an apartment that is much too small for us. The house is within our price range, and I know that it’s in one of the safest neighborhoods in the city. How long has the house been on the market Have the owners had any offers for the house My husband and I will be free this Saturday afternoon and Sunday evening. Would either of those days work for you
Sincerely,
Bonnie Rawson
What is Ms. Rawson trying to find out

A. How much mortgage payments are
B. How many previous owners there have been
C. How long her grandparents owned the house
D. How much competition there is
单项选择题

Questions 191-195 refer to the following report and fax.
October 1
Mr. Nicholas Poulos
President
Poulos Manufacturing Company
8 Ypsilan Street, GR-10675,
Kolonaki, Athens, Greece
Dear Mr. Poulos,
Here are the sales figures that you asked for.
Product: S-7 Engine
(in thousands of units)
Month Finland Sweden Norway Germany
January 15 10 15 17
February 14 11 14 15
March 15 13 16 16
April 16 12 17 17
May 14 10 14 15
June 15 12 14 17
July 15 12 14 17
August 16 10 17 14
September 17 12 18 15
October 16 11 15 14
November 17 12 14 14
December 16 13 17 15
The reason that the sales figures for Sweden are lower than those for Finland, Norway and Germany is our company has launched extensive advertising campaigns in Finland, Norway and Germany, but not in Sweden. Next year we will launch an extensive advertising campaign in Sweden. However, the situation is Sweden is more complicated than the situations of the aforementioned countries because of extremely strict advertising regulations in that country.
To be honest, I don’t think we should expect the same kind of success in Sweden that we’ve seen in the other countries.
Cordially,
Patricia Porter
Patricia Porter, Sales Manager
FAX TRANSMISSION
TO: Patricia Porter
FROM: Nicholas Poulos
DATE: October 11
RE: Sales Figures
I understand your concern about the situation in Sweden. Needless to say, I’m disappointed with the sales figures in Sweden. One marketing researcher at our company has tried to persuade me to stop conducting business in Sweden because of the difficulties created by strict advertising regulations.
While I admit that there are problems, I don’t agree that they cannot be solved. I’ve reviewed various new proposals for increasing sales in Sweden, and feel that we should do a feasibility study before adopting them.
What does Mr. Poulos imply

A. Pulling out of the Sweden market is a possibility.
B. He will wait until the advertising campaign starts next year.
C. Ms. Porter reached a premature conclusion.
D. The company should cope with strict advertising regulations.
单项选择题

Questions 196-200 refer to the following report and e-mail.
Ms. Megumi Sullivan                             September 4
Vice President
Granziano Steel Company
1119 East 59th Street,
Chicago, Illinois 60637-1513
Dear Ms. Sullivan,
The maintenance expense figures for the Peoria, Deca, Springfield and Chicago plants are as follows:
Month Peoria Deca Springfield Chicago
January $6,739 $8,926 $6,812 $2,274
February $6,826 $8,388 $6,558 $7,901
March $7,410 $8,002 $7,042 $7,859
April $7,178 $8,362 $7,846 $7,905
May $6,204 $8,857 $6,812 $7,384
June $6,365 $8,335 $7,593 $7,672
July $6,940 $8,049 $6,727 $7,041
August $7,844 $8,226 $7,880 $7,899
September $6,258 $8,521 $6,205 $7,414
October $6,012 $8,770 $6,354 $7,737
November $7,749 $8,559 $7,119 $7,868
December $6,186 $8,447 $6,005 $7,606
The expenses at the Deca plant are higher than those at the Peoria, Springfield and Chicago plants because the Deca plant buildings, built in 1963, were almost collapsing in the year recorded.
The Peoria, Springfield and Chicago plants were built in the 1984, 1991 and 1995 respectively.
Sincerely,


Paul Horvath, General Manager
To: Paul Horvath
From: Megumi Sullivan
Sent: Wed 9/11 10:29 A.M.
Subject: Deca plant
The report helped me understand the situation at the plant in Deca.
The board of directors will have a meeting next week to discuss renovation plans for the Deca plant. The Deca plant buildings will undergo extensive and costly renovations. Obviously, there is a great deal of work to be done. I’m planning to spend a few days in Deca at the end of this month, and would like to meet you there.
I would like to know what your assessment of the situation is. My secretary will contact you later this week, and let you know the dates when I’ll be there. My secretary will make the travel arrangements for you. Various proposals will be put forward for renovation at next week’s meeting.
If you have any proposals, please send them to me as soon as possible, and I’II ensure that they are reviewed.
What measures will be taken to reduce the maintenance costs at one of the plants

A. Structures will be restored.
B. The plant will be closed.
C. The costs of building materials will be reduced.
D. A construction project will be postponed.
单项选择题

Questions 196-200 refer to the following report and e-mail.
Ms. Megumi Sullivan                             September 4
Vice President
Granziano Steel Company
1119 East 59th Street,
Chicago, Illinois 60637-1513
Dear Ms. Sullivan,
The maintenance expense figures for the Peoria, Deca, Springfield and Chicago plants are as follows:
Month Peoria Deca Springfield Chicago
January $6,739 $8,926 $6,812 $2,274
February $6,826 $8,388 $6,558 $7,901
March $7,410 $8,002 $7,042 $7,859
April $7,178 $8,362 $7,846 $7,905
May $6,204 $8,857 $6,812 $7,384
June $6,365 $8,335 $7,593 $7,672
July $6,940 $8,049 $6,727 $7,041
August $7,844 $8,226 $7,880 $7,899
September $6,258 $8,521 $6,205 $7,414
October $6,012 $8,770 $6,354 $7,737
November $7,749 $8,559 $7,119 $7,868
December $6,186 $8,447 $6,005 $7,606
The expenses at the Deca plant are higher than those at the Peoria, Springfield and Chicago plants because the Deca plant buildings, built in 1963, were almost collapsing in the year recorded.
The Peoria, Springfield and Chicago plants were built in the 1984, 1991 and 1995 respectively.
Sincerely,


Paul Horvath, General Manager
To: Paul Horvath
From: Megumi Sullivan
Sent: Wed 9/11 10:29 A.M.
Subject: Deca plant
The report helped me understand the situation at the plant in Deca.
The board of directors will have a meeting next week to discuss renovation plans for the Deca plant. The Deca plant buildings will undergo extensive and costly renovations. Obviously, there is a great deal of work to be done. I’m planning to spend a few days in Deca at the end of this month, and would like to meet you there.
I would like to know what your assessment of the situation is. My secretary will contact you later this week, and let you know the dates when I’ll be there. My secretary will make the travel arrangements for you. Various proposals will be put forward for renovation at next week’s meeting.
If you have any proposals, please send them to me as soon as possible, and I’II ensure that they are reviewed.
Why was the e-mail sent

A. To announce a temporary closure
B. To contradict the assessment
C. To get further input
D. To detail the renovation plan
单项选择题

Questions 191-195 refer to the following report and fax.
October 1
Mr. Nicholas Poulos
President
Poulos Manufacturing Company
8 Ypsilan Street, GR-10675,
Kolonaki, Athens, Greece
Dear Mr. Poulos,
Here are the sales figures that you asked for.
Product: S-7 Engine
(in thousands of units)
Month Finland Sweden Norway Germany
January 15 10 15 17
February 14 11 14 15
March 15 13 16 16
April 16 12 17 17
May 14 10 14 15
June 15 12 14 17
July 15 12 14 17
August 16 10 17 14
September 17 12 18 15
October 16 11 15 14
November 17 12 14 14
December 16 13 17 15
The reason that the sales figures for Sweden are lower than those for Finland, Norway and Germany is our company has launched extensive advertising campaigns in Finland, Norway and Germany, but not in Sweden. Next year we will launch an extensive advertising campaign in Sweden. However, the situation is Sweden is more complicated than the situations of the aforementioned countries because of extremely strict advertising regulations in that country.
To be honest, I don’t think we should expect the same kind of success in Sweden that we’ve seen in the other countries.
Cordially,
Patricia Porter
Patricia Porter, Sales Manager
FAX TRANSMISSION
TO: Patricia Porter
FROM: Nicholas Poulos
DATE: October 11
RE: Sales Figures
I understand your concern about the situation in Sweden. Needless to say, I’m disappointed with the sales figures in Sweden. One marketing researcher at our company has tried to persuade me to stop conducting business in Sweden because of the difficulties created by strict advertising regulations.
While I admit that there are problems, I don’t agree that they cannot be solved. I’ve reviewed various new proposals for increasing sales in Sweden, and feel that we should do a feasibility study before adopting them.
What is Mr. Poulos going to do

A. Seek workable solutions
B. Consult the market researcher
C. Identify the problems in the company
D. Adopt the new proposals
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