In the e-mail, the word "filed" in par...

Questions 1~5 refer to the following e-mailAllthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.comWhy did Ms. Waring fill out the claim form______

A．She was charged twice for the same order
B．The seller sent the wrong item
C．The item she order was damaged
D．She never received the item she ordered

单项选择题

Questions 6~10 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume along with cover letter to jobs@whc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Cruise Ships- Posted May 2:Did you know that you can get paid to travel all over the world With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve got ten years experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at www.whirlwindscruise.com.uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and board are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLYWhat is the last day to apply for the WHC position ______

A．May 1
B．May 10
C．May 17
D．May 27

单项选择题

Questions 6~10 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume along with cover letter to jobs@whc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Cruise Ships- Posted May 2:Did you know that you can get paid to travel all over the world With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve got ten years experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at www.whirlwindscruise.com.uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and board are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLYWhat does the WHC job advertisement imply ______

A．WHC will provide necessary software training
B．Applicants must have management experience to be considered
C．The position is a one-year assignment
D．Applicants who know multiple languages are more likely to be hired

单项选择题

Questions 11~15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki’ s New Century, New Business Reviewed by John Gilliam Anne Narazaki’s recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today’ s corporate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms. Narazaki’s ideas persuasive. The view that business cannot survive without keeping up with new technology has become today’s corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we haven’t spoken since our days working together at the Rosence Company in Sydney, but I’m writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam’ s article. You must be thrilled at getting such a great review. It seems like ages ago we worked together in Sydney. Do you remember our office No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technology and business. Are you still living in London I’ll be making a business trip there next month.(I’m with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily OguroIn the article, the word "critical" in paragraph 1 is closest in meaning to .

A．growing
B．sensitive
C．disapproving
D．important

单项选择题

Questions 1~5 refer to the following e-mailAllthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.comWhat did Ms. Waring do before filling out the claim form

A．She visited a bookstore
B．She canceled her payment
C．She returned the item
D．She called the seller

单项选择题

Questions 16-20 refer to the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Monday’s Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria FaustiniWhat is the purpose of the e-mail______

A．To change a policy
B．To inquire about a problem
C．To give instructions
D．To correct an error

单项选择题

Questions 11~15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki’ s New Century, New Business Reviewed by John Gilliam Anne Narazaki’s recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today’ s corporate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms. Narazaki’s ideas persuasive. The view that business cannot survive without keeping up with new technology has become today’s corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we haven’t spoken since our days working together at the Rosence Company in Sydney, but I’m writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam’ s article. You must be thrilled at getting such a great review. It seems like ages ago we worked together in Sydney. Do you remember our office No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technology and business. Are you still living in London I’ll be making a business trip there next month.(I’m with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily OguroAccording to the article, why is the merger of Poynter Technologies and Carce Company mentioned in the book

A．To point out the legal issues raised by new technologies
B．To show how the world’s largest computer technology firm was created
C．To indicate that large companies have advantages in the marketplace
D．To illustrate the impact technology has on transactions

单项选择题

Questions 6~10 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume along with cover letter to jobs@whc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Cruise Ships- Posted May 2:Did you know that you can get paid to travel all over the world With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve got ten years experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at www.whirlwindscruise.com.uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and board are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLYWhat is NOT mentioned as a potential position on a cruise ship ______

A．Swim teacher
B．Store manager
C．Child care worker
D．Cafeteria cook

单项选择题

Questions 1~5 refer to the following e-mailAllthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.comWhat is the purpose of the e-mail ______

A．To explain that an investigation takes five days to complete
B．To acknowledge that the claim has been received
C．To inform Ms. Waring that her claim will likely be approved
D．To request more information about the claim

单项选择题

Questions 6~10 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume along with cover letter to jobs@whc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Cruise Ships- Posted May 2:Did you know that you can get paid to travel all over the world With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve got ten years experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at www.whirlwindscruise.com.uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and board are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLYAccording to the job posting, what is an advantage of working for Whirlwinds ______

A．The company will pay for living expenses
B．The company offers education scholarships
C．Workers can choose the countries they go to
D．Skilled laborers receive a monthly bonus

单项选择题

Questions 11~15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki’ s New Century, New Business Reviewed by John Gilliam Anne Narazaki’s recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today’ s corporate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms. Narazaki’s ideas persuasive. The view that business cannot survive without keeping up with new technology has become today’s corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we haven’t spoken since our days working together at the Rosence Company in Sydney, but I’m writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam’ s article. You must be thrilled at getting such a great review. It seems like ages ago we worked together in Sydney. Do you remember our office No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technology and business. Are you still living in London I’ll be making a business trip there next month.(I’m with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily OguroWhat can be inferred about John Gilliam from his review______

A．He specializes in articles focusing on history
B．He agrees with the ideas presented in the book
C．He hopes technology will become less important to business
D．He is training to work in corporate mergers

单项选择题

Questions 16-20 refer to the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Monday’s Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria FaustiniIn the e-mail, the word "address" in paragraph 3, line 1, is closest in meaning to______.

A．give attention to
B．write to
C．look forward to
D．call by name

单项选择题

Questions 1~5 refer to the following e-mailAllthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.comIn the e-mail, the word "filed" in paragraph 1, line 2, is closest in meaning to______.

A．lined up
B．sent in
C．put away
D．cut back

单项选择题

Questions 6~10 refer to the following job advertisement. Job Listing 14523-Posted May 1:The World Health Coalition(WHC)seeks a highly qualified individual for immediate employment on the HS-1 Vaccination Program. The job provides the opportunity to collaborate with some of the leading researchers in vaccine production. This WHC facility is located in London. Position available from May 27.Duties: Individual is responsible for compiling and storing research results and will assist in creating disease prevention workshops. Requirements: Applicants must have a degree in statistics and at least four years experience working in a research facility. Knowledge of PZB software is a must, as is a team-oriented approach to working. Fluency in English is required; abilities in additional languages preferred. Send resume along with cover letter to jobs@whc.org.uk. Include an e-mail address and telephone number. Deadline is May 10. Applicants will be notified of their status by May 17. Applicants chosen for interviews will be responsible for their own transportation to London. Apply NowJob Listing 14524-Whirlwinds Cruise Ships- Posted May 2:Did you know that you can get paid to travel all over the world With weekly departures to Africa and the Mediterranean, London is the cruise-ship hub of Europe! Whether you’ve got ten years experience in the service industry or are new to the international travel industry, cruise ships present excellent opportunities for both skilled and unskilled laborers. All you need is a willingness to work with others. With an average of over 2500 passengers on board at all times, almost every occupation that you can imagine is available. You could be a gift shop manager, fitness / pool instructor, restaurant waiter, or day care worker; visit our Web site at www.whirlwindscruise.com.uk to read about additional skilled positions. This is a great way to pay off university debts or just save up for a new adventure, because rates are competitive, contracts are available on a monthly basis, and room and board are provided free by the cruise line. All contracts are paid in British pounds. Urgent vacancies are waiting to be filled, so contact your London Whirlwinds office today. CLICK HERE TO APPLYAccording to the postings, what skill should applicants at both companies have _____

A．International experience
B．A university degree
C．Creative skills
D．An ability to work in groups

单项选择题

Questions 11~15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki’ s New Century, New Business Reviewed by John Gilliam Anne Narazaki’s recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today’ s corporate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms. Narazaki’s ideas persuasive. The view that business cannot survive without keeping up with new technology has become today’s corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we haven’t spoken since our days working together at the Rosence Company in Sydney, but I’m writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam’ s article. You must be thrilled at getting such a great review. It seems like ages ago we worked together in Sydney. Do you remember our office No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technology and business. Are you still living in London I’ll be making a business trip there next month.(I’m with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily OguroWhy did Ms. Oguro write an e-mail to Ms. Narazaki ______

A．To offer her a job
B．To compliment her on her new book
C．To invite her to visit Sydney
D．To request advice on writing books

单项选择题

Questions 16-20 refer to the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Monday’s Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria FaustiniWhat will the technical support team NOT do ______

A．Record speakers
B．Videotape presentations
C．Check sound equipment
D．Adjust lighting

单项选择题

Questions 1~5 refer to the following e-mailAllthesales.com Customer Claim FormOrder Number:058-9199 Item Details: Date: August 15 History of Atlantis: The Lost Land [paperback] by Frank Whittman Name: Sandra WaringClaim Details:I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5, I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.To: Sandra.waring@email.comFrom: customerservice@allthesales.comDate: August 15Dear Ms. Waring,Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed.We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.Deodre SkehanCustomer Service DepartmentAllthesales.comHow will All The Sales probably reimburse Ms. Waring if her claim is valid ______

A．By returning the money to her credit card account
B．By giving her a credit toward a future purchase on the company’s Web site
C．By using an express delivery service to send her a check
D．By shipping her a second copy of her order at no charge

单项选择题

Questions 11~15 refer to the following article and e-mail. The Daily Inquirer October 8 Book Review of Anne Narazaki’ s New Century, New Business Reviewed by John Gilliam Anne Narazaki’s recent book, New Century, New Business, seeks to examine the new technologies that are critical for global business and how they affect today’ s corporate transactions. Ms. Narazaki argues that while economic transactions of one kind or another have taken place for thousands of years, the impact of changing technology on business has become obvious only recently. In fact, as new technologies have grown more prevalent, Ms. Narazaki observes, international businesses have increased in size and number. At the same time, the time required to conduct each business transaction has decreased. Mr. Narazaki illustrates her observations with detailed examples of recent business transactions. Citing the merger of Poynter Technologies and Carce Company, which created the largest financial services company in the world, Ms. Narazaki explains the effect technology has on the valuation of a company, on communication between the managements of different companies, and on stock and funds trading. Those of us who take an interest in the interaction between business and technology will find Ms. Narazaki’s ideas persuasive. The view that business cannot survive without keeping up with new technology has become today’s corporate reality. To: Anne Narazaki Date: October 13 From: Lily Oguro Dear Anne, I know we haven’t spoken since our days working together at the Rosence Company in Sydney, but I’m writing to congratulate you on the publication of your first book! I happened to read the Daily Inquirer on October 8 and was pleased and surprised to come across John Gilliam’ s article. You must be thrilled at getting such a great review. It seems like ages ago we worked together in Sydney. Do you remember our office No computers, no internet, and three phones for twenty employees. Times and businesses certainly have changed. Judging by what I have read in your book so far, I thoroughly agree with your insightful and engaging assessment of technology and business. Are you still living in London I’ll be making a business trip there next month.(I’m with Rotaro incorporated now), and it would be nice to see you. In any event, I am really looking forward to finishing your book. Sincerely yours, Lily OguroWhat does Ms. Oguro indicate about New Century, New Business ______

A．It is Anne Narazaki’ s first book
B．It is published by Rotaro incorporated
C．John Gilliam helped write a section of it
D．Anne Narazaki wrote it at Poynter Technologies

单项选择题

Questions 16-20 refer to the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Monday’s Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria FaustiniWhat problem does Hanna Sanchez mention ______

A．The technican’s do not have enough time between sessions
B．One of the rooms is not fully equipped for the presentations
C．One of the presentations will need to be rescheduled
D．The lighting in room 106 does not work properly

单项选择题

Questions 16-20 refer to the following e-mail and schedule. To: Technical Support Team From: Sanchez, Hanna Sent: Wednesday, July 10 Subject: Business Technologies Seminar This message is to finalize the organizational details for the technical support team for next Monday’s Business Technologies Seminar. Attached you will find the schedule with the names of technical assigned to the various conference rooms. Each session runs for two hours and made up of four 30-minute presentations. Presenters have been asked to designate a timekeeper to ensure that they do not exceed their time limits. Note that there is a break between each session, which should allow you sufficient time to prepare for the next speaker. Your job is to set up microphones adjust lighting, and address any other needs of the speakers. Speakers will not be videotaped, but several have to be recorded, so please be sure the recording equipment is in place and functioning properly. Also, room 106 does not have a computer on-site, but the presentation in the third session will require one. Fortunately, this is not a big problem because neither of the laptop computers in rooms 104 and 108 will be in use at that time. The technician assigned to room 106 for that session must remember to bring the laptop from one of those other rooms to room 106 and set it up. If you have any questions, feel free to contact me. Henna Sanchez Technical Support for Presentation Sessions 1st session 8:45 Adam Narozny Julia Kovacs Jim Dawkins Morning break 10:45-11:00 2nd session 11:00 Maria Faustini Julia Kovacs Jim Dawkins Lunch break 1:00-2:00 3rd session 2:00 Adam Narozny Julia Kovacs Maria Faustini Afternoon break 4:00-4:15 Julia Kovacs Adam Narozny Maria FaustiniWho will need to move a laptop computer ______

A．Adam Naraozny
B．Maria Faustini
C．Jim Dawkins
D．Hanna Sanchez

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